Target Operating Models

ATOMAirport Target Operating Model – (ATOM)

A cornerstone for improving the efficiency and delivering against the many changing needs involved in running an airport is to have a clear vision and strategy. Applying your strategy to your business or operational area is the next step, so understanding and developing the most effective operating model is a fundamental building block for improving the overall productivity. In other words, structure follows strategy.

Airport operating models should follow some standard principles and if developed in the right way will help airports understand the key competencies required by each department or function. In turn, this will enable airports to develop the most appropriate and optimal organisational design (including people, process and technology) to deliver against the strategic intent.

Areas of Focus

ACoE’s focus for developing your Target Operating Model (TOM):

  • Vision and strategy development
  • Translating vision & strategy through strategy maps and balanced scorecards
  • Operating models
  • Capacity and capability Models
  • Organisation design
  • Service design
  • Process design and development


Members of ACoE will have access to a library of material including:

  • Case studies
  • Research papers
  • Standard templates
  • Consultancy experience and collateral

Members are also encouraged to share their experience of developing their own operating models and what improvements they have benefited from as a result.


ACoE brings extensive experience and expertise in the design, development and implementation of Target Operating models across multiple functions within businesses including operational, commercial & back office teams and IT functions including outsourced supply chains.

ACoE engagements are delivered by industry experts who have had several years of experience implementing TOM at airports.